- What are your fees?
- 10% monthly, 50% leasing.
- Do you charge for maintenance calls?
- We charge a 10 % coordination fee.
- Can I get a discount if I have multiple units with you?
- Yes, rates go down with our scalability discount.
- Are you able to find me property?
- Yes, we are also a real estate brokerage and represent our clients on purchases and sales.
- Will I be able to use my current real estate agent but use your property management services?
- Yes.
- What is the length of contract, and can I get out of it if there are issues?
- 1 year – yes, with 60 days notice.
- What are your hours of operation?
- 9-5, M-F
- Will I be able to contact Isaac after hours?
- Yes, email is best.
- What’s your process for handling calls?
- We have employees specifically for phone answering during business hours, and an after hours maintenance line.
- What property management software do you use?
- Appfolio.
- How often/when do you send rent rolls and payments to investors?
- Once a month.
- How am I paid each month?
- Via our portal by echeck.
- Do you do short term rentals?
- No, we do not, but we can provide referrals.
- How do you handle marketing?
- We syndicate with all the major renal marketing sites, and have an in house photographer.
- Are your contractors in-house?
- Yes, as well as an in house CPA.
- How long have you been in real estate?
- 6 years.