Investor FAQ

What are your fees?: 10% monthly, 50% leasing.
Do you charge for maintenance calls?: We charge a 10 % coordination fee.
Can I get a discount if I have multiple units with you?: Yes, rates go down with our scalability discount.
Are you able to find me property?: Yes, we are also a real estate brokerage and represent our clients on purchases and sales.
Will I be able to use my current real estate agent but use your property management services?: Yes.
What is the length of contract, and can I get out of it if there are issues?: 1 year – yes, with 60 days notice.
What are your hours of operation?: 9-5, M-F
Will I be able to contact Isaac after hours?: Yes, email is best.
What’s your process for handling calls?: We have employees specifically for phone answering during business hours, and an after hours maintenance line.
What property management software do you use?: Appfolio.
How often/when do you send rent rolls and payments to investors?: Once a month.
How am I paid each month?: Via our portal by echeck.
Do you do short term rentals?: No, we do not, but we can provide referrals.
How do you handle marketing?: We syndicate with all the major renal marketing sites, and have an in house photographer.
Are your contractors in-house?: Yes, as well as an in house CPA.
How long have you been in real estate?: 6 years.